Strait Passage ("we," "our," or "us") operates a transportation booking platform connecting travelers with ferry operators, airlines, ground transportation providers, and related travel services throughout the Caribbean region, including St. Maarten, Anguilla, St. Barts, and surrounding destinations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and booking services (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.
We are committed to protecting your privacy and handling your data in an open and transparent manner. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents.
When you make a booking or create an account, we collect:
When you access our Services, we automatically collect:
We may receive information from:
We use the information we collect for the following purposes:
For users in the European Economic Area, we process personal data based on:
We share your personal information only as necessary to provide our Services and as described below. We do not sell your personal information to third parties.
We share passenger information (name, travel documents, contact details, and special requirements) with ferry operators, airlines, charter companies, and ground transportation providers to fulfill your booking. These providers have their own privacy policies governing how they handle your data.
We engage trusted third parties to support our operations:
We may disclose passenger information to border control, customs, immigration, and law enforcement authorities as required by law or in response to valid legal requests. Transportation providers are required to submit passenger manifests to relevant authorities for all international travel.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
Your information may be transferred to and processed in countries other than your country of residence, including the United States and Caribbean nations where our transportation partners operate.
When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data receives adequate protection regardless of where it is processed.
We retain your personal information for as long as necessary to:
Booking records are typically retained for 7 years to comply with financial and tax regulations. You may request deletion of your data subject to our legal retention obligations.
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
If you are in the European Economic Area, you have the right to:
California residents have the right to:
To exercise any of these rights, please contact us at privacy@straitpassage.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. When booking travel for minors, the booking adult is responsible for providing the minor's information and must have appropriate authority to do so.
If you believe we have collected information from a child without parental consent, please contact us immediately at privacy@straitpassage.com.
Our Services may contain links to third-party websites, including transportation provider sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Strait Passage
Data Protection Inquiries
Email: privacy@straitpassage.com
General Inquiries: hello@straitpassage.com
Phone: (305) 339-4339
For complaints regarding our data handling, you may also contact your local data protection authority.